Privacy
When was this updated? 10th January 2020
Basic Overview
You may give us personal information when you place an order, sign up for a workshop or sign up to our newsletter. This info is usually your name, address and contact email. We will only use this information for what you give us it for e.g. you wont get a newsletter unless you sign up to our newsletters. If you have only signed up for a workshop we will only contact you about a workshop. All info is stored securely and we do not sell your data on. If you have made a purchase your payment details are held on the payment site, we do not store any card information. If you have any questions please drop us an email – hello@paperhousesdesign.com
In Detail
Paper Houses Design (referred to as “us”, “we”, or “our” within this policy) runs www.paperhousesdesign.com (referred to as “Service”).
The following information is about our policies in regards to the collection, use and disclosure of personal data when you use our Service and your rights regarding this.
The data we collect from you is used to provide and improve the Service. By using our Service you have agreed to the collection and use of the information in alignment with this policy.
Time to break it down – Definitions:
Service – Paper Houses Design
Personal Data – Any information that is relating to a person that can identify them e.g. name and address etc.
Usage Data – Data collected by the Service automatically when you use the Service e.g. what pages were visited on the site or how long you stayed on that page etc.
Cookies – are files with small amount of data which may include an anonymous unique identifier, small pieces of data stored on your device (computer, mobile or tablet etc.).
Data Controller – The natural or legal person who decides the purposes that any personal information is or will be processed. In this Policies case Paper Houses Design is the Data Controller of your Personal Data.
Data Processors (or Service Providers) – Any natural or legal person who processes the data on behalf of the Data Controller. It may be the case that in order to process data better the services of Service Providers are used.
Data Subject (or User) – The person who is using the Service and is the subject of Personal Data.
What information we collect + use:
There are a few different types of information collected for various purposes to provide and improve the Service to you.
Types of Data Collected –
1. Personal Data
While using our Service we may ask you for certain personal identifiable information that we will use. This may include but is not limited to –
- Full Name
- Email Address
- Full Address
- Phone Number
- Cookies and Usage Data
Your Personal Data may be used to send you information about your orders or contact you regarding your queries. It may be used to send you newsletters but only if you sign up for these, and you can unsubscribe from these at anytime.
Usage Data – We collect information on how you used and accessed the Service. This allows us to make the best Service for you.
Tracking Cookies Data – To help make the experience of using the Service more specific to you e.g. when you sign up for the newsletter the pop up box asking you to sign up to the newsletter wont come up again etc. You can change Cookies preferences for sites on your own device.
Use of Data – Paper Houses Design collect data for purposes including –
- To provide + maintain our Service
- To tell you about changes to our Service
- For you to participate in interactive features, when you choose to do so
- To share news, general info about Paper Houses Design e.g. events etc. – if you have signed up to our newsletter
- For technical issues
- For customer support
- To gather and analysis information to improve our Service
- Monitoring usage of our Service
Paper Houses Design may process your Personal Data because:
- You have given us permission to do so
- It is in our legitimate interests and this is not superseded by your rights
- We need to make a contract with you
- To process payments
- To comply with the law (e.g. taxes etc.)
Retention of Data – Paper Houses Design will not keep your data longer than it is necessary to, as stated in this policy. We will keep your data whilst you use the Service and if needed to comply with legal requirements e.g. tax returns etc.
Disclosure and Security of Data – Security is important to us and we strive to make sure it is safe. All information we have about you is kept for Paper Houses Design use only as described in this policy and is never passed on to any other company, organisation or individual that is not assisting with the Service. All information website information is kept on the server, Square Space and it is password protected. Contact made via email is kept on in our password protected google mail. Any computers used to work with the information are those of Paper Houses Design only and are password protected, no public access computers are used. Any communications via paper, e.g. letters, order forms at tradeshows or notes from telephone calls etc. are kept in a secure location at Paper Houses Design business address. We do not sell any customer details with any third parties.
Your Rights – If you live in the European Economic Area your data rights are governed by GDPR and you are allowed to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that for security purposes you will be asked to confirm your identity for such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers – We may employ companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used, e.g. Google Analytics. These parties have access to your Personal Data only to perform these tasks on our behalf and are obligated NOT to disclose or use it for ANY other purpose.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Many sites use analytics such as Google Analytics to support and develop their Service for the customer.
Payments – We provide services and products that require payment. In that case, we use third-party services for payment processing (e.g. payment processors). Online the payment processors we work with are Stripe and PayPal. At fairs + tradeshows we work with iZettle. Their Privacy Policies can be viewed here –
https://stripe.com/us/privacy
https://www.paypal.com/webapps/mpp/ua/privacy-full
https://www.izettle.com/gb/privacy-policy
We will not store or collect your payment card details. That information is provided directly to our payment processors whose use of your personal information is governed by their Privacy Policy.
If Paper Houses Design is working on a commission or licensing design etc. some customers prefer to pay by bank transfer. In this case the details we receive are that which are shared by you and your bank to us. Please refer to your bank for their own policy on this.
Other Web Sites – Sometimes we provide links to third party websites which are not affiliated with Paper Houses Design. The operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy. These sites are out of our control and are not covered by Paper Houses Design’s Privacy Policy.
Children's Privacy – We do not allow persons who we know to be 13 or younger to become registered with Paper Houses Design and do not therefore knowingly solicit personal information from persons aged 13 or younger. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.
Changes To This Privacy Policy – We have the right to update our Privacy Policy and may do so from time to time. You will see the date this policy was last updated at the top of this page and we advice you to check it regularly when using the Service.
Confused or got a question? Please just drop us an email if you have any questions about this Privacy Policy.
Thank you for spending the time to read through all this information. Now you definitely deserve a cuppa and at least three chocolate biscuits!